Refund policy
Refund policy (covers returns and exchanges)
The Tremendous Guarantee
Every shirt is printed to order, and we stand behind every one of them. Wear it, wash it, take it to the lake. If it isn't the best shirt in your drawer, send it back within 30 days of delivery and we'll refund the price of the shirt. That's the deal.
How to start a return
Email support@lakeamericatshirt.com with your order number and the reason (one sentence is plenty; "didn't love it" counts). We'll reply within 2 business days with return instructions. Please don't ship anything back before you hear from us — unrequested returns can't be matched to an order and can't be refunded.
Return conditions
- Request must be made within 30 days of the delivery date shown in your tracking.
- Item must be in wearable condition. A few wears and washes are fine — that's the point of the guarantee. Items with stains, tears, odors, or pet hair, or that have been altered, can't be refunded.
- Sweatshirts are covered by the same 30-day guarantee.
Return shipping
- United States: we cover it. We'll email you a prepaid return label.
- Canada and elsewhere: return shipping is at your cost, and original shipping charges and any duties or taxes paid are not refundable.
Refunds
Refunds cover the item price and go back to your original payment method within 5–10 business days of the return arriving at our facility. If a refund hasn't shown up after 10 business days, check with your bank first, then email us.
Size exchanges
Ordered the wrong size? Email us within 30 days of delivery. For US orders we'll ship the new size once we've emailed you a return label for the original, and we cover both shipments once per order. Outside the US, size exchanges are handled as a return and a new order.
Damaged, defective, or misprinted items
If something arrives damaged, misprinted, or with a manufacturing defect, email support@lakeamericatshirt.com within 30 days of delivery with a photo of the issue and the packaging. We'll send a replacement at no charge, no return required. This applies worldwide.
Wrong item or wrong size sent by us
Our mistake, our cost. Email us and we'll replace it and cover return shipping wherever you are.
Cancellations and changes
Because orders go into production quickly, we can only cancel or change an order (size, shipping address) if you email us within 12 hours of placing it. After that, the guarantee above still applies once it arrives.
What's not covered
- Returns requested more than 30 days after delivery
- Items not in wearable condition
- Items purchased anywhere other than this store